Our pricing for Financial Year 2026/2027
We publish our rates rather than hiding them behind a sales call. These are the current figures from our rates schedule, the same numbers you'll see on your invoice.
Consulting rates
Callout consult: $180 per hour. The standard rate for on-site work, travel included. Also applies to scheduled meetings attended remotely when they need a dedicated block of staff time.
Workshop / office consult: $115 per hour. Our discounted rate for work done remotely or by phone, web development consulting, equipment setup and testing in our workshop, and document preparation.
Urgent consult: $360 per hour. Applies between 5pm and 9am, on weekends, or when we need to drop other work and attend immediately. We always confirm this rate with you first and suggest alternatives. Work scheduled in advance for those hours is usually billed at the standard callout rate instead.
Courier charge: $40 per drop-off. Non-urgent, local (Adelaide metro) item drop-offs with no on-site labour. If we install or test anything while we're there, it becomes a callout.
Ongoing services
Managed IT is quoted per business, and most small business clients land between $80 and $200 per user per month for a full managed service. Managed cyber security typically adds $30 to $80 per user per month on top of an IT plan. Both depend on how many users you have and what's included. We'll give you an exact figure after a free audit.
Retainers
Regular clients can move to a retainer arrangement for predictable costs and priority access. It's usually a better effective rate than ad-hoc callouts if you're booking us often. Ask us to run the numbers against your actual usage.
Payment terms, interest and invoicing details are on our terms page, and how our response times work is covered on the SLA page. For a plain-English walkthrough of when each rate applies, read our guide: how much does IT support cost?
