Belt broken, off or shredding

Please stop using it until we've looked at it: using it can cause more damage.

Centre cone or spindle loose or broken

Please stop using it until we've looked at it: using it can cause more damage.

Coins dropping inside the machine

Try this first: Check the reject and debris bins are in place.

Count wrong / member says they're short

Try this first: Check the top tray and reject cup for coins left behind.

Date or time wrong

Can it still start a transaction?

Hot, burning smell or coin stuck on the pad

Please stop using it until we've looked at it: using it can cause more damage.

Try this first: Turn it off now.

Laser, sensor or calibration error

Try this first: Vacuum around the laser, check the front reject cover is in, turn it off for 30 minutes, then back on.

Still erroring after cleaning?

Pad torn, holed or shredded

Please stop using it until we've looked at it: using it can cause more damage.

The bump under the pad is normal: it's there for the 5c and 50c to flick them up. It isn't a fault.

Was anything put through it? (screws, pins, paper)

Is there a new lump or bubble under the pad?

Receipt printer or paper

Try this first: If the printer isn't feeding, turn the machine off and back on to reset it: it stops after several failed attempts. If it still won't feed, try putting the paper roll in the other way round.

Can members still get a receipt?

Rejecting all or most coins

Try this first: Check the front reject cover is pushed in, vacuum the laser, restart.

Rejecting or spitting out one coin type

Try this first: Push the front reject cover back in; clear any 5c build-up.

Which coin?

Screen frozen or black

Try this first: Turn it off for 5 minutes and back on.

Did it come back and work?

Something put through it (screw, pin, paper, keys)

Please stop using it until we've looked at it: using it can cause more damage.

Don't try to fish it out.

Table stops or won't spin when coins go in

Try this first: Remove loose coins from the top tray (often 5c), then restart.

Does it whirr but not turn?

Won't power on

Try this first: Check the wall switch and the UPS.

Any burning smell or sparking?

Blank screen, frozen or stuck starting up

Try this first: Turn it off for 1 minute and back on.

Did it start and count?

Counting wrong or skipping notes

Recount by hand in the meantime.

Try this first: Clean the sensors; check the mode (Mixed or single) and the batch setting.

Error or sensor message

Try this first: Turn it off and on; clean the sensors.

What does the message say?

Notes jamming or getting chewed

Try this first: Turn it off and gently remove the notes; don't pull hard.

Rejects some notes or one type (e.g. new $5)

Hand-count the rejected notes until we calibrate it.

Try this first: Flatten the notes and face them the same way.

Stops part-way or sends the whole bundle to reject

Try this first: Brush out the sensors and rollers; check the note guides.

After cleaning, does it count a bundle?

Won't turn on

Try this first: Check the wall switch and the switch on the back, and try another power point.

Was there a storm or power outage?

Battery runs flat fast, or it switches off or resets itself

Try this first: Use it plugged in for now.

Buttons or screen not responding

Try this first: Turn it off and on.

Power cord, plug or charger damaged or burnt

Please stop using it until we've looked at it: using it can cause more damage.

Try this first: Unplug it at the wall and stop using that cord.

Scoop or pan missing or broken

Can you still weigh with it?

Weighing wrong or won't zero

Try this first: Put it on a flat, steady bench, empty the pan, press zero/tare and re-weigh.

Still wrong?

Won't turn on

Try this first: Plug in the charger and wait 30 minutes.

Does it turn on now?