Is it down? What to do in an outage

Is it everyone, or just me?

When Outlook, Gmail, Xero or the internet stops, the first question is whether the fault is at the provider or in your office. These four checks take about a minute.

1. Ask one other person. If it works for them and not for you, the problem is on your computer. Call us.
2. Try it in a web browser. For email, open outlook.office.com or mail.google.com. If the browser works and the Outlook app does not, the problem is the app on your computer.
3. Try your phone with wi-fi turned off. If it works on mobile data and not on the office wi-fi, the problem is your internet connection.
4. Still nothing, anywhere? It is probably the provider. Check their status page in the list below.

While you wait

• Do not reinstall Outlook or Office. It cannot fix a fault at the provider.
• Do not reset your password or remove and re-add your email account. You can end up locked out after the service comes back.
• Your email is not lost. Messages people send you are usually held and arrive once the service returns.
• Use the phone for anything urgent.

When to call us

• It works for a colleague but not for you.
• The provider says it is fixed and yours is still not working.
• You cannot take payments or serve customers.
• You are not sure what you are looking at.

Call (08) 7123 0805 or log a service call.

Check a service

Each link opens that company's own status page.

We do not monitor these services ourselves. There can still be a problem when nothing is reported here. If you are stuck, call us.

More help

• Status of our own hosting and email servers
• Keep taking payments during an outage
• Business email problems
• A backup internet connection for the office