Business email not working? Help in Adelaide
When email stops working, the business stops talking to customers. Mail not arriving, replies going to spam, messages bouncing, or an account that has been hacked and is sending rubbish. We find what broke, fix it and lock it down so it stays fixed.
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Remote help from $115 an hour. On-site visits from $180 an hour, travel included. See all our prices
The short answer
WaTo Consulting fixes business email problems for Adelaide businesses using Microsoft 365, Google Workspace or cPanel email. The usual causes are domain settings (MX, SPF, DKIM, DMARC), a full mailbox, a password or sign-in problem, or a compromised account. We find which one, fix it and set things up so it does not happen again.
The common email problems we fix
Email not arriving at all, customers not receiving your emails, messages landing in spam, bounce-back errors, phones or Outlook that will not send or sync, and accounts that have been hacked and are sending spam or phishing to your contacts.
What we check
Domain records
MX, SPF, DKIM and DMARC records decide where mail goes and whether it is trusted. Most delivery problems start here.
Mailboxes and storage
Full mailboxes, broken rules and forwarding loops quietly stop mail arriving.
Sign-in and passwords
Expired passwords, two-step login changes and old app settings stop phones and Outlook from sending.
Hacked accounts
We lock the account, remove rules an attacker added, check what was sent and turn on two-step login.
Other services sending as you
Invoicing, booking and website forms need permission to send from your domain, or their mail gets rejected.
Bounce messages
We read the error codes and tell you in plain English what they mean and what we did.
Who it is for
- Businesses whose customers say they never got the email or invoice.
- Anyone whose replies keep landing in other people's spam folders.
- Businesses with an email account that has been hacked or is sending spam.
How it works
- Tell us what is happening. Who is affected, since when, and any bounce message or error. Forward the bounce if you have one.
- We find the cause. Domain records, mailbox, sign-in or account security. Most checks are done remotely.
- We fix it. Records corrected, accounts secured, devices reconnected, usually the same day.
- We stop it coming back. Monitoring and settings that catch the problem early next time.
Why WaTo for email problems
- A local Adelaide team that answers in plain English.
- We find the cause before recommending anything to buy.
- One team that can connect IT, cloud, web, devices and day-to-day support.
- We leave important access and information under the business's control.
- Adelaide owned and operated since 2001.
Business email questions
Our business email has stopped working. Who can help in Adelaide?
WaTo Consulting fixes business email problems for Adelaide businesses on Microsoft 365, Google Workspace and cPanel. Call us and most problems are diagnosed remotely the same day.
Why are customers not getting our emails?
Usually your domain's SPF, DKIM or DMARC records are missing or wrong, so receiving servers do not trust the mail. It can also be a blocked sending server or a service that sends as you without permission.
What should I do if our email account has been hacked?
Change the password from a different device, sign the account out everywhere, turn on two-step login and call for help. An attacker often adds hidden forwarding rules that need to be removed, and your contacts may need a warning.
Why can I receive email but not send it?
Common causes are an old password saved on a phone or in Outlook, a change to sign-in security, or the sending server being blocked. We check each and fix the one that applies.
Do you only support Microsoft 365?
No. We fix email on Microsoft 365, Google Workspace and cPanel hosting, including our own Whosts.au hosting.
Guides on this topic
- Business email security: the practical checklist
- How to secure your business domain name
- What to do if you've been hacked
- Google Workspace emails going to spam? How to fix it
Email down or in spam?
Tell us what is happening and forward any bounce message. We will find the cause.
Mon to Fri, 8:30am to 5pm
