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Website rescue and repair in Adelaide

For businesses with a website that is technically alive but no longer helping: slow, broken, hacked, outdated or left behind by a previous provider.

Last updated

Remote help from $115 an hour. On-site visits from $180 an hour, travel included. See all our prices

What does website rescue & repair involve?

For businesses with a website that is technically alive but no longer helping: slow, broken, hacked, outdated or left behind by a previous provider.

What WaTo can help with

Initial assessment

Work out what is broken, risky, missing or simply no longer fit for purpose.

Stabilise first

Restore the important functions, access and security before adding new work.

Clear options

Explain whether the best path is repair, improvement, migration or rebuild.

Ongoing care

Leave the business with ownership, documentation and a support path.

Who it is for

  • Adelaide businesses that need a practical, tailored solution rather than a generic product.
  • Owners and managers who want clear advice before committing to a change.
  • Teams that need the technology set up properly and a real person to call afterwards.

How it works

  1. Tell us what is happening. We start with the business problem, what you have now and what needs to work better.
  2. We map the sensible option. You get a clear scope and practical next steps before work begins.
  3. We set it up and test it. The work is carried out carefully around the people and systems that rely on it.
  4. We hand it over properly. We document the important details, show your team what changed and remain available for support.

Why WaTo for website rescue & repair

  • A local Adelaide team that answers in plain English.
  • Work tailored to your business, rather than a box of software and a vague promise.
  • One team that can connect IT, cloud, web, devices and day-to-day support.
  • We leave important access and information under the business's control.
  • Adelaide owned and operated since 2001.

Website rescue and repair questions

Is website rescue & repair right for a small business?

Yes. We scope the work around what the business actually needs, not enterprise complexity it will never use.

Can you work with what we already have?

Usually, yes. We begin by reviewing the current setup and recommend only the changes that make practical sense.

Can WaTo support it after the work is done?

Yes. We can hand it over cleanly for your team to manage, provide ad-hoc help, or include it in ongoing support where appropriate.

My website has stopped working. Who can fix it?

WaTo Consulting fixes broken, hacked and neglected business websites in Adelaide. We get the important functions working again first, then explain what caused it and what it would take to stop it happening again.

Our web developer has disappeared. Can you take over our website?

Yes. We work out where the site, domain and hosting are, recover access, back everything up and document it. Then you decide whether to keep improving the current site or rebuild.

What should I do if my website has been hacked?

Do not just delete things. Get help to clean the site, close the hole that let the attacker in and change the passwords. We restore a clean version where one exists and check the site is safe before it goes back to normal.

Guides on this topic

Ready to get your website sorted?

Tell us what is happening now and what you need to work better. We will give you a straight, practical next step.

Mon to Fri, 8:30am to 5pm

No two businesses are the same, so nothing we do is off-the-shelf. Every solution is built around yours, and kept simple.

Questions

Frequently asked questions

How do your plans and pricing work?

Whatever suits you: a fixed contract, a monthly retainer, prepaid blocks of hours, or simple hourly rates. You pick the model that fits your business, and we keep it transparent with no surprise bills.

How quickly do you respond?

Fast. You talk to a real person, not a call queue. For urgent issues we're often on-site within the hour across Adelaide, with remote support Australia-wide.

Do you only do IT support?

No. IT & Digital, cyber security, websites & hosting (via Whosts.au), business solutions and currency equipment, all from one local team. One number to call.

What does it cost?

It depends on your size and the cover you need. We keep pricing simple and transparent, with no surprise bills. Call us for a quote.

Do you support businesses outside Adelaide?

Yes. We're Adelaide-based with on-site visits across South Australia, remote support Australia-wide, and we fly in to clients in Darwin, Brisbane and elsewhere for planned work.

Will you work with our existing IT person?

Absolutely. We often co-manage, taking on monitoring, security and after-hours cover alongside your in-house team.

Why we're different

Not your typical IT company

We keep it simple, and fix things so they stay fixed, instead of patching them today.

A typical IT company
WaTo Consulting
You wait in a call queue
A real person on the WaTo team answers
One rigid plan, take it or leave it
Contract, retainer, blocks or hourly: your choice
Patch it today, deal with it again later
Fix the root cause, and what it could cause next
Jargon and over-engineering
Kept simple and explained in plain English
IT only, you juggle other vendors
IT, cyber, web, business & currency under one roof
Hosting resold from someone else
Our own Australian hosting (Whosts.au)
WaTo character, happy to help

Still not sure what you need?

Tell us what's slowing you down and we'll point you to the right fix. You're a partner, not a client.

Call (08) 7123 0805 Email info@wato.com.au
Why clients choose us

Trusted by Adelaide business since 2001

★★★★★

"No sales spiel, no waiting in line on the phone — and always an effective, quick result when needed."

SA Construct
★★★★★

"Our IT consultant since 2010. Always quick to respond, and we're very happy with our website and every system he's maintained."

Major Real Estate
★★★★★

"They took the hassle out of setting up our restaurant — website, point of sale, even HR advice. Professional and great value. Highly recommended."

RAF Group
★★★★★

"Outstanding service since 2013 — from website design to any IT issue, always prompt and informative. I've recommended WaTo to many of my own customers."

Trymoss Engineering
★★★★★

"Their ability to grasp and apply product-specific technical process has allowed us to meet all customer KPIs."

Cummins Allison
★★★★★

"Often on-site within the hour. Knowledgeable, dependable, and he can explain IT in plain layman's terms. An incredible asset to our business."

Major Pub / Hotel
★★★★★

"As a non-geek, I appreciate that Wato's always got my back and never makes me feel I'm imposing. Local and reliable — Wato's your man!"

Mike, Mike Roberts Music
★★★★★

"We sleep easy at night knowing our data is safe and secure. Quick to act whenever we have a problem."

CRS Accessories
★★★★★

"Streamlined our medical practice IT, reduced operating costs and simplified backups. 100% quality customer service to small business."

Lasers in Medicine, Adelaide
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Our story

Built in Adelaide, since 2001

WaTo Consulting was founded by John Watson in Adelaide in 2001. Over two decades it's earned a name for tailored work across a wide range of industries, helping businesses of every size run more smoothly, work more efficiently and grow steadily, without blowing the budget or disrupting the day-to-day.

Emma Watson (née Dickenson) played a significant part in shaping what WaTo became. She brought real expertise and a clear vision for where it could go: expanding the business, bringing in new systems and fresh thinking, and raising the standard of how things are done. A great deal of what WaTo is, we owe to her.

Today it's all tailored, never off-the-shelf: IT & Digital, Business & Web Hosting, built around what each client actually needs. Over the years those areas have come together under one roof: our IT & Digital, Currency, Business and Web work (through Whosts.au) now all sit within WaTo Consulting. One team, one standard, looking after the lot.

When you work with us, you're a partner, not just a client.