Remote first, on-site when it matters
Most IT problems can be fixed without anyone driving anywhere. So we start remotely: you call or log a job, we connect to your computer with your permission, and most fixes are done while you watch. When a job needs hands on the hardware, we come to you, anywhere across Adelaide and South Australia.
Remote support
Fast, and charged at our lower remote rate of $115 an hour. Available to businesses Australia-wide.
We come to you
On-site visits across Adelaide and SA for cabling, hardware, networks and new setups. Travel is included in the callout rate.
Workshop jobs
Repairs, rebuilds and new PC setups done in our workshop. We collect the machine and bring it back ready to use.
Watching in the background
For managed clients, monitoring tells us about failing drives, full disks and offline networks before they stop you working.
What a remote session looks like
- You get in touch. Call us, use live chat, or log a service call.
- We send you a tool. Your technician asks you to open one of our remote access tools and read out the code.
- You approve the connection. Nothing happens without your OK, and you can watch everything we do.
- We fix it, or book a visit. If it needs hands on the hardware, we arrange a time to come to you.
Only accept remote access from someone you called. We never cold-call to say your computer has a problem.
When we come to you
Our two offices in Beverley and Mile End keep us close to the city, and our technicians are out on client sites most days. We visit for:
- Network cabling, Wi-Fi and UniFi installs
- New PCs, printers and phones
- Office moves and new office setups
- Server and hardware faults
- Training and planning sessions
- Anything that just can't be done remotely
See the areas we cover, and our rates for callout and remote work.
Ways to reach us
- Call: a real person in Adelaide answers during business hours.
- Log a service call: online, any time, and it goes straight to the right team.
- Support portal and live chat: on our support page.
- Something new: tell us about it and we'll get back to you with a plan.
How quickly we respond depends on how urgent it is and your agreement with us. The details are on our support and SLA page.
