What remote access does

Remote access software allows a WaTo technician to view or control your screen during a support session. This lets us troubleshoot your computer, install updates, run diagnostics, or help you with specific software, all while you're there to see what's happening.

Only run these tools when you are already speaking with, or have been directly instructed by, WaTo Consulting.

How a support session works

1. Download the tool: Choose the remote access tool your WaTo technician has requested.
2. Open or install it: Run the downloaded file and follow the on-screen prompts.
3. Share the code: Provide the displayed ID, code, or password only to your WaTo technician.
4. Approve access: Stay present and approve the connection so we can complete the support work.

Available tools

Remote access safety

Remote access software can allow a technician to see your screen and, with your approval, control your computer. Only continue if you have requested support from WaTo Consulting or you are already dealing with a known WaTo technician.

• Do not accept remote access from unexpected callers, pop-ups, or unknown support providers.
• Do not share TeamViewer, AnyDesk, or HopToDesk codes unless you know who you are speaking with.
• Stay near the computer during the session unless your technician tells you otherwise.
• Close the remote access program when the support session is finished, unless WaTo has set up managed support by agreement.

Not sure which tool to use? Call WaTo Consulting or open the support portal before downloading or accepting a remote access request.