Mobile device support for Adelaide businesses
Your team's phones and tablets are business tools as well as personal gadgets. We set up, secure and support the mobile devices your staff rely on every day, whether they're company-issued or bring-your-own. Adelaide-based support from a team that understands both the tech and the people using it.
Last updated
What is mobile device support?
Mobile device support covers everything involved in getting business phones and tablets working properly and keeping them that way. That includes setting up email and apps, configuring security policies, managing who has access to what, and troubleshooting when something goes wrong. If your staff use mobile devices for work (and almost everyone does now), this is about making sure those devices are set up right and don't become a security gap.
What we cover
Device setup & configuration
New phones and tablets set up with business email, apps, Wi-Fi and security settings before they reach your staff.
Mobile device management (MDM)
Central control over business devices: push apps, enforce passwords, wipe lost devices and keep everything consistent.
BYOD policy & setup
Staff using their own devices for work? We separate business data from personal, so both sides stay protected.
Email & calendar configuration
Microsoft 365, Google Workspace or other email set up properly on mobile devices, with the right sync and security settings.
Security & compliance
Screen locks, encryption, remote wipe capability and app restrictions configured to match your business requirements.
Troubleshooting & ongoing support
When something stops syncing, won't connect or just isn't working, we sort it out, remotely or in person.
Who it's for
- Businesses issuing company phones or tablets to staff and needing them set up consistently.
- Offices with a bring-your-own-device policy that needs proper security boundaries.
- Teams relying on mobile email, calendars and apps who can't afford sync issues slowing them down.
- Any business that wants to be able to wipe a lost or stolen phone before company data walks out the door.
How it works
- Understand your setup. We find out what devices your team uses, what they need access to, and whether devices are company-owned or personal.
- Set up management. MDM platform configured to enforce your security policies and push the right apps and settings to each device.
- Enrol devices. New or existing devices enrolled and configured, with email, apps, Wi-Fi and security all set up before they reach the user.
- Train your team. A quick walkthrough so staff know how things work and who to call if something plays up.
- Ongoing support. New starters, lost phones, app issues, policy changes: we handle it as part of your ongoing IT support.
Why WaTo for mobile device support
- We set up devices properly from the start, so your team isn't calling in with problems on day one.
- Practical BYOD advice. We help you find the balance between security and not annoying your staff.
- One team for mobile, desktop, cloud and network, so everything works together instead of in silos.
- Local Adelaide support. A real person answers when your sales manager's phone stops syncing at 8am.
- Adelaide owned since 2001, looking after businesses that need their mobile tech to just work.
Mobile device support questions
Do you support both iPhones and Android devices?
Yes, we support both platforms. Most MDM tools work across iOS and Android, and we configure each to meet the same security and access requirements regardless of the brand.
What happens if a staff member loses their phone?
If the device is enrolled in MDM, we can remotely lock it immediately and wipe business data if needed, without touching their personal photos or apps on a BYOD device.
Can staff still use their personal apps on a BYOD device?
Yes. MDM separates business data from personal. Your staff keep their own apps and photos, and we only manage the work side. If they leave the company, we remove the business profile and nothing else.
How much does MDM cost?
It depends on the platform and number of devices. Some MDM solutions are included in Microsoft 365 Business Premium, which many of our clients already have. We'll recommend the most cost-effective option for your situation.
Ready to get your mobile devices sorted?
Tell us what your team is using and we'll work out the simplest way to get everything set up, secured and supported.
Mon to Fri, 8:30am to 5pm
