Printer & peripheral support for Adelaide businesses
Printers cause more helpdesk calls than almost anything else, and they always pick the worst time to stop working. We set up, troubleshoot and look after printers, scanners, multifunction devices and business peripherals so your team can just hit print and get on with work. Local Adelaide support, no run-around.
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What is printer & peripheral support?
It covers everything involved in keeping your printers, scanners, multifunction devices (MFDs) and other peripherals working reliably, from initial setup and network configuration to troubleshooting paper jams, print quality issues and connectivity problems. For businesses with multiple devices, it also means managing toner, drivers and firmware so things stay consistent across the office. The goal is simple: you hit print, it prints.
What we cover
Printer setup & configuration
New printers installed, networked and configured with the right drivers on every workstation.
Network printing
Print servers, shared queues and wireless printing set up so the whole office can print without drama.
Troubleshooting & repairs
Paper jams, print quality problems, connectivity issues and error messages diagnosed and sorted.
Scanners & MFDs
Scan-to-email, scan-to-folder and multifunction device setup configured to work with your network and email.
Toner & consumables
We can manage toner supply so you don't run out mid-job or end up with a cupboard full of the wrong cartridges.
Peripheral support
Monitors, docking stations, webcams, headsets and other USB peripherals set up and working properly.
Who it's for
- Offices where the printer is everyone's problem and no one's job.
- Businesses setting up new premises and needing printers, scanners and peripherals networked from scratch.
- Teams with multifunction devices that scan, copy and fax but nobody can get scan-to-email to work.
- Anyone spending too much time and money on toner, paper jams and printer errors.
How it works
- Tell us what's happening. Call or email, whether it's a new setup, a printer that won't behave, or a peripheral that's stopped working.
- We assess the situation. Many printer issues can be resolved remotely; if not, we'll arrange a site visit.
- Fix or set up. Drivers installed, network configured, scan-to-email working, print queues sorted: whatever's needed.
- Test everything. We print, scan, copy and test from multiple workstations before we call it done.
- Ongoing support. If it plays up again next week, call us. Managed clients get this looked after as part of the plan.
Why WaTo for printer & peripheral support
- We actually fix the problem instead of reinstalling the driver and hoping for the best.
- Network printing set up once, properly, so you're not troubleshooting it every Monday.
- A real person answers. Printers are frustrating enough without being stuck on hold.
- One team for printers, PCs, network and everything connected to it, so we see the whole picture, not just one piece.
- Adelaide owned since 2001, looking after business IT across South Australia.
Printer & peripheral support questions
Can you fix our existing printer or should we replace it?
We'll take a look and tell you straight. If it's a simple fix or a parts swap, we'll sort it. If it's a consumer printer being hammered in a business, we might suggest something more suitable, but that's your call.
Why does our printer keep going offline?
Usually it's a network or driver issue, not the printer itself. We see it constantly. A quick config change or a static IP assignment often fixes it for good.
Can you set up scan-to-email on our MFD?
Yes. It's one of the most common requests we get. We configure it to work with your email system (Microsoft 365, Google Workspace or whatever you're running) and test it before we leave.
Do you support Mac and Windows printing?
We do. Mixed environments need a bit more care with drivers and sharing, but we set it up so both platforms print reliably to the same devices.
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Sick of printer problems?
Tell us what's driving you mad and we'll sort it out, or set things up so it stops happening. One call, one team.
Mon to Fri, 8:30am to 5pm
