Web Hosting Support | WaTo Consulting

Web hosting support

Website, hosting, email or domain issue? Submit a ticket below. Web requests are handled by our hosting team through the Whosts.au support system, alongside your hosting account.

We only use your details to handle this request. Privacy policy

Site or email down?

Check server status first. If there's a wider issue we'll have it posted there. If your site or email is down and status looks normal, call (08) 7123 0805 and submit the ticket so it's tracked.

What to include

The domain name affected, and the exact page address if it's one page misbehaving.
What you see: error message, blank page, bounced email (attach the bounce text by replying to our confirmation email).
When it last worked, and anything changed recently (plugins, passwords, DNS, new email devices).
For change requests: exactly what you'd like changed, and where.

What happens next

You'll get an email confirmation straight away and the ticket is queued with our web team. Domain and DNS changes may need us to verify you're authorised on the account first. Response times depend on your hosting plan or SLA (see support channels & SLAs).

No two businesses are the same, so nothing we do is off-the-shelf. Every solution is built around yours, and kept simple.

Questions

Frequently asked questions

How do your plans and pricing work?

Whatever suits you: a fixed contract, a monthly retainer, prepaid blocks of hours, or simple hourly rates. You pick the model that fits your business, and we keep it transparent with no surprise bills.

How quickly do you respond?

Fast. You talk to a real person, not a call queue. For urgent issues we're often on-site within the hour across Adelaide, with remote support Australia-wide.

Do you only do IT support?

No. IT & Digital, cyber security, websites & hosting (via Whosts.au), business solutions and currency equipment, all from one local team. One number to call.

What does it cost?

It depends on your size and the cover you need. We keep pricing simple and transparent, with no surprise bills. Call us for a quote.

Do you support businesses outside Adelaide?

Yes. We're Adelaide-based with on-site visits across South Australia, remote support Australia-wide, and we fly in to clients in Darwin, Brisbane and elsewhere for planned work.

Will you work with our existing IT person?

Absolutely. We often co-manage, taking on monitoring, security and after-hours cover alongside your in-house team.

Why we're different

Not your typical IT company

We keep it simple, and fix things so they stay fixed, instead of patching them today.

A typical IT company

WaTo Consulting

You wait in a call queue

A real person on the WaTo team answers

One rigid plan, take it or leave it

Contract, retainer, blocks or hourly: your choice

Patch it today, deal with it again later

Fix the root cause, and what it could cause next

Jargon and over-engineering

Kept simple and explained in plain English

IT only, you juggle other vendors

IT, cyber, web, business & currency under one roof

Hosting resold from someone else

Our own Australian hosting (Whosts.au)

Still not sure what you need?

Tell us what's slowing you down and we'll point you to the right fix. You're a partner, not a client.

Call (08) 7123 0805 Email info@wato.com.au

Why clients choose us

Trusted by Adelaide business since 2001

★★★★★
"No sales spiel, no waiting in line on the phone — and always an effective, quick result when needed."
SA Construct

★★★★★
"Our IT consultant since 2010. Always quick to respond, and we're very happy with our website and every system he's maintained."
Major Real Estate

★★★★★
"They took the hassle out of setting up our restaurant — website, point of sale, even HR advice. Professional and great value. Highly recommended."
RAF Group

★★★★★
"Outstanding service since 2013 — from website design to any IT issue, always prompt and informative. I've recommended WaTo to many of my own customers."
Trymoss Engineering

★★★★★
"Their ability to grasp and apply product-specific technical process has allowed us to meet all customer KPIs."
Cummins Allison

★★★★★
"Often on-site within the hour. Knowledgeable, dependable, and he can explain IT in plain layman's terms. An incredible asset to our business."
Major Pub / Hotel

★★★★★
"As a non-geek, I appreciate that Wato's always got my back and never makes me feel I'm imposing. Local and reliable — Wato's your man!"
Mike, Mike Roberts Music

★★★★★
"We sleep easy at night knowing our data is safe and secure. Quick to act whenever we have a problem."
CRS Accessories

★★★★★
"Streamlined our medical practice IT, reduced operating costs and simplified backups. 100% quality customer service to small business."
Lasers in Medicine, Adelaide

See the web work we've done →

Our story

Built in Adelaide, since 2001

WaTo Consulting was founded by John Watson in Adelaide in 2001. Over two decades it's earned a name for tailored work across a wide range of industries, helping businesses of every size run more smoothly, work more efficiently and grow steadily, without blowing the budget or disrupting the day-to-day.

Emma Watson (née Dickenson) played a significant part in shaping what WaTo became. She brought real expertise and a clear vision for where it could go: expanding the business, bringing in new systems and fresh thinking, and raising the standard of how things are done. A great deal of what WaTo is, we owe to her.

Today it's all tailored, never off-the-shelf: IT & Digital, Business & Web Hosting, built around what each client actually needs. Over the years those areas have come together under one roof: our IT & Digital, Currency, Business and Web work (through Whosts.au) now all sit within WaTo Consulting. One team, one standard, looking after the lot.

When you work with us, you're a partner, not just a client.